Support options

Stuck on something? The Academy help desk is available Monday–Friday, 8am–6pm ET.

  • In-app chat — bottom-right of any page
  • Email — academy-support@northwind.example
  • Knowledge base — searchable how-to articles and FAQs

For certification-specific questions, post in your course discussion forum — an instructor monitors it daily.

You can also browse our self-service knowledge base portal for how-to articles and FAQs.

Last modified: Tuesday, 23 June 2026, 2:27 AM